The terms you are agreeing to, in language you can read.

01Who you are contracting with

These terms are between you and Mara Performance Ltd, a company registered in England and Wales under number 17476869, registered office Flat 6, 102 Newent Close, London SE15 6ED. In these terms "we", "us" and "our" mean Mara Performance Ltd, and "you" means the person using Mara.

By creating an account or using Mara you accept these terms. If you do not accept them, do not use Mara.

If an organisation bought your seat, a separate signed agreement between us and that organisation governs the commercial relationship. Where that agreement and these terms conflict, that agreement wins for the organisation, and these terms still govern your own use of the platform.

02What Mara is, and what it is not

Mara is an AI performance coaching platform. It delivers the ICOP Method and the Performance State Method: coaching on how you communicate under pressure, and on the state you communicate from.

Mara is generated by large language models and it can be wrong. Its coaching, scores and feedback are opinions produced by software, offered to help you rehearse. Use your own judgement before acting on anything it says. We do not warrant that its output is accurate, complete or suitable for any particular purpose.

03Your account

• You must be at least 18 and able to enter a contract.
• Give us accurate details and keep them current.
• Your account is yours alone. Do not share your login, and tell us at once if you think somebody else has it.
• You are responsible for what happens under your account.
• If an organisation provisioned your account, they can deactivate it when you leave. Your coaching content remains subject to the privacy boundary described in the Privacy Notice — deactivation does not hand it to them.

04Acceptable use

Use Mara for what it is for. Do not:

• Use it unlawfully, or to harass, defame or harm anyone.
• Upload material you have no right to upload, or anybody else's personal data without a lawful basis for putting it there.
• Record or observe a meeting without meeting the consent obligations in section 06.
• Reverse engineer, decompile, scrape or copy the platform, its prompts, its scoring or its coaching content, or use any of it to build or train a competing product or model.
• Resell, sublicense or share access, or use one seat for several people.
• Attempt to break, overload or circumvent the security of the platform, or access data that is not yours.
• Present Mara's output as clinical, medical or diagnostic advice, or use it to make employment decisions about another person (see section 07).

We can suspend or close an account that breaches this section. Where it is safe and lawful to do so, we will tell you why and give you a chance to put it right first.

05Money

Subscriptions and payment

• Prices are shown in the product and include VAT where it applies. Business customers are invoiced under their own agreement.
• Payments are taken by Stripe. We never see or hold your card number.
• Subscriptions renew automatically at the interval you chose until you cancel.
• We can change prices, but not mid-term. A change takes effect at your next renewal and we will give you at least 30 days' notice by email, so you can cancel first.

Cancelling

• Cancel any time from your account or by writing to us. You keep access until the end of the period you have paid for, and you are not billed again.
• We do not refund part-used periods except where the law requires it or where we have got something badly wrong.

If you are a consumer in the UK or EU

You have a statutory right to cancel within 14 days of purchase. Because Mara is digital content delivered immediately, by starting to use it within that period you ask us to begin straight away and acknowledge that you lose the right to cancel once we have. If you have not used it, tell us within 14 days and we will refund you in full. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or equivalent law where you live.

If we cannot collect payment

We will try again and let you know. If it is still unpaid after a reasonable period we may suspend access. We will not delete your data during a payment dispute.

06Recording, and other people in the room

Saving a practice take records only you.

Meeting Observer captures conversations with other people in them, and that makes you responsible for those people. Before you use it you must:

• tell every participant that the meeting is being captured and analysed, and what for;
• obtain their agreement, and let anyone decline without penalty;
• comply with your own organisation's policy and with the recording law that applies to every participant, some of which requires all-party consent; and
• have a lawful basis for the personal data of theirs that ends up in our systems.

You warrant that you will do these things, and you agree to indemnify us against claims brought by a participant arising from your failure to do them. We are not able to obtain those consents on your behalf, and we do not represent that we have.

07Organisations, and the line Mara will not cross

Where an organisation licenses Mara for its people, that organisation agrees, and we build so that:

• Mara is not used to make, inform or support any employment decision about an individual — not performance management, not promotion, not pay, not discipline, not dismissal, not selection or redundancy.
• No individual's session content, scores or signals are made available to their employer, their manager or HR.
• Reporting to an organisation is aggregate only, and is suppressed below a minimum cohort size so that individuals cannot be inferred from it.
• Participation is voluntary, and declining it carries no consequence for the individual.

These are conditions of the licence, not preferences. An organisation that uses Mara's output against an individual is in breach, and we can terminate for it.

08Who owns what

Ours

Mara, the ICOP Method, the Performance State Method, the platform, its prompts, its scoring models, its coaching content, the Session and Mara names and marks, and everything else we have made, belong to Mara Performance Ltd or our licensors. These terms give you permission to use Mara, and transfer nothing.

Yours

What you put into Mara stays yours. You grant us a licence to host, process and display it for the sole purpose of providing the service to you, and for the duration of that purpose. We do not use your content to train models, and we do not permit our providers to.

What Mara generates for you

Coaching text, summaries, scores and drafts produced for you in your session are yours to use. Similar output may be generated for other users; that is the nature of the technology and we make no claim of exclusivity for you, nor any claim over your use of it.

Feedback

If you suggest an improvement, we can use it freely and without owing you anything. We will never claim ownership of your underlying work in exchange.

09Availability

We aim to keep Mara available and to give notice of planned maintenance, but we do not promise uninterrupted service to individual subscribers. Organisation customers may have a service level commitment in their signed agreement; that agreement governs.

We can change or retire features. Where a change materially reduces what you are paying for we will tell you at least 30 days ahead and you may cancel for a pro-rata refund of the unused period.

Mara depends on third-party providers listed in the Privacy Notice. An outage at one of them can take part of Mara down with it.

10Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are untouched.

Subject to that:

• We are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss.
• We are not liable for any decision you take on the strength of Mara's output. It is coaching, not advice, and the judgement stays yours.
• We are not liable for your failure to obtain consent from meeting participants.
• Our total liability arising out of these terms in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the claim, or £100.

Organisation licences carry their own, separately negotiated liability position. This section governs individual subscribers.

11Ending it

• You can close your account at any time.
• We can suspend or terminate for a material breach of these terms, for non-payment after notice, or if required by law. Where we can, we will warn you first.
• We can discontinue Mara entirely on 90 days' notice, refunding any unused prepaid period.

When your account closes you can export your data first. After closure we delete or anonymise your personal data on the timetable in the Privacy Notice, keeping only what the law makes us keep. Sections on intellectual property, liability and governing law survive.

12The legal furniture

• Changes. We can update these terms. Material changes get at least 30 days' notice by email or in the product, and continuing to use Mara after they take effect means you accept them. If you do not, cancel before then and we will refund the unused period.
• Transfer. You may not transfer your rights under these terms. We may transfer ours to a company that acquires the business, and will tell you if we do.
• No third-party rights. Nobody other than you and us can enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• Severability. If a court strikes out part of these terms, the rest stands.
• Whole agreement. These terms, the Privacy Notice, the Cookies page and, where applicable, a signed organisation agreement and the DPA, are the whole agreement between us.
• Governing law. The law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that a consumer may bring proceedings in the courts of their own country of residence and keeps the protection of its mandatory law.
• Complaints. Write to hello@thesessionlab.com. We will acknowledge within five working days and respond substantively within 30 days. Privacy complaints: privacy@thesessionlab.com, and see section 09 of the Privacy Notice for your right to go to the ICO.